Can I see some samples for CUSTOM orders?
Of course you can!
A Mon Voir sample pack, which includes 1 card from previous suites reflecting ink colors and paper options you're interested in, costs $25 + shipping. Just visit the contact page and let us know what you’d like to see as well as your shipping address and we’ll send an online invoice so you can click and pay.
Can I see a sample of my custom design and text before we order?
No, you have to place an order to receive custom artwork. For custom designs, every piece is made-to-order just for you!
Will my invitations be the exact same color as the sample I purchased?
Not necessarily. Our samples are actual pieces from previous weddings and are only intended to show you the quality you can expect from a Mon Voir invitation. Sample colors may be custom mixed inks and they may change slightly over time. If you have any questions about the nuances of color, be sure to communicate that to us in the proofing process.
I can't decide! Can I purchase some samples for COLLECTION orders?
Yes! And we highly recommend that you do! You can purchase a sample pack HERE before making any decisions. Sleep on it, mull it over and feel free to email us before making your purchase. Once a collection item is purchased, it is final!
TIMELINES & PROOFING
When should I order invitations?
For custom stationery it’s best to reserve at least 2-3 months for design and printing. For our collection items, the time will vary depending on how many pieces you order, if you choose to purchase calligraphy addressing, etc., so make sure to allow at least 6-8 weeks for your order to be completed. Order early enough to allow time for printing, addressing and mailing your invitations. If you're unsure of when you should be mailing your invitations to guests, check out our wedding stationery timeline planner.
When should I place a custom order?
Because we can only take on a limited number of custom orders per year, please inquire about availability as soon as you’ve booked your venue. If you've already done that, like a while ago, you can still reach out to us and check our availability! Just keep in mind that we book up fast!
When should I order save-the-dates?
For save-the-dates, you should order as soon as your venue is booked and mail them to your guests 6-12 months before the wedding.
Will I get to see a proof before my order is printed?
Of course! Since every design is customized, the proofing process is the most important step of all. For Collection orders, you’ll receive one digital PDF proof before your designs are sent to print. Any changes to this proof and beyond incur a $200 per revision fee. We provide one complimentary ink color change per order, but any changes to artwork will incur an additional fee. Be sure to have at least two other sets of eyes to proof for any typos or errors! If any changes are needed once your order has moved into print and production, we will require full payment for the original printed items along with the revised items for reprint.
Custom clients receive three digital PDF proof rounds with two revision rounds, one after the first proof and then again before the third and final proof. The above proofing process applies once there is a chosen concept.
How long will it take to get my order?
Ideally, we email your first digital invitation proof 16 weeks (4 months) before your wedding date, for destination weddings, please see our wedding stationery timeline for when to order and send out invitations. If you are ordering later, your proof date will be scheduled for the earliest available date, usually 7-10 business days after you place your order depending on seasonal schedules.
Can you address my envelopes?
Yes! For collection items, visit this page to purchase addressing with the rest of your order.
How many extra envelopes will you need for calligraphy addressing?
We require ordering 20% extra envelopes for calligraphy mess-ups.
Can you tell me how much postage each invitation will require?
Unfortunately, every post office judges the postage price differently. Our post office might say 49 cents is sufficient, while another says 70 or even 91 cents. It’s best to wait until you receive your order and take a complete set to your local post office to be accurately weighed to insure your guests receive their invitations.
What domestic shipping options are available?
We offer USPS Priority shipping for all US orders. Expedited shipping is available at an additional cost.
I live outside of the United States. Can you ship to me?
Absolutely! If you don’t mind taking on the international shipping and customs tax (where applicable), we will ship your order via US International Mail.
THE FINE PRINT
What are your refund and cancellation policies?
If you decide to cancel before we’ve printed your order, we will retain your non-refundable 50% deposit. If you decide to cancel your order after final approval is made, we reserve the right to keep the full payment amount. Because every Mon Voir order is custom, we do not accept returns or offer refunds. If errors are found after final approval is made, the cost of a reprint is the client’s responsibility.
We are real people.
Remember, if for some reason you are unhappy with anything, please talk to us reasonably because we’re real people who really do want you to love the work we create. There are no automated responses here! If you go bridezilla on us, we reserve the right to end our working relationship immediately. We like working with customers who know and respect the process of what we do but who can also be honest with us if something isn't right. Just remember, sweet talkin' will get you farther than nasty talk. These instances are extremely rare, but we value each of our relationships with our customers and hope you do too! It is our ultimate goal to provide you with something personal, unique and flippin' amazing!
LETTERPRESS, FOIL & DIGITAL
What is letterpress?
Plates with raised designs are inked and then pressed onto soft, cotton paper — a technique that is more a form of art rather than science as no 2 pieces are exactly alike. Because the paper is hand-fed on an antique press, each piece is subtly unique. Not only do letters appear crisp on heavy cotton paper, but you can feel the indent and texture around the artwork and type. This is the distinctive characteristic of letterpress that makes it stand out among other printing methods used today.
What is foil?
Similar to letterpress, foil stamping is the process of laying a sheet of metallic foil on paper that is then pressed into the paper with a metal plate. Leaving a slight indent in the paper and blinding viewers with its elegant shine.
What is digital printing?
Digital printing is when a laser printer using toner based inks transfers an image from a computer screen and lays it onto paper. This method is ideal for watercolor and artwork that has a variety of color variations. This is a faster and inexpensive printing method that’s perfect for budget-minded clients. *This printing method cannot replicate metallic colors and the shine of foil.
Do invitations come with envelopes?
All Mon Voir invitations come with complimentary outer and response card printed mailing envelopes.
Can I change the fonts shown on the example?
We provide two type choices for collection orders - see here. For custom stationery, if you'd like to see a font that you love, send us the font name and we can see if we have it!
Can I change the colors shown on the example?
The examples you see on the website can be printed in any color from the Mon Voir ink color options provided in the form that pops up for customization. Custom stationery orders have more options and can create a custom ink by matching a Pantone code for an additional $75.
How many should I order? Are only quantities of (25) available?
Additional reprints are very costly after your design is approved and printed so it’s best to determine your needed quantity by counting households, not guests, then adding 20% extra for last-minute guest list additions and keepsakes before placing your order. The cost difference for quantities less than 25 is so minimal, it’s best to round up. It's always best to have extra invitations rather than not enough!
What's the difference between gold foil and old gold ink?
Gold foil is shiny, highly metallic and uses a letterpress heat transfer process that presses a thin layer of gold foil into the paper. Gold ink is subtly shinny matte ink used in letterpress. Metallic colors are not available for digital printing.
Can I mix digital and letterpress pieces in my invitation suite to save money?
Yes! This option is only available for custom stationery, however. Please send us an email at email@example.com for a custom estimate! Our collection items only allow for one selected printing method.